Terms & Conditions – KP Travo

1. Definitions

These Terms & Conditions explain the meaning of the words and terms used throughout this agreement.

• Account
  A registered personal or business profile on KP Travo used to search, book, and manage travel services.
• Accommodation
  Hotels, villas, homestays, serviced apartments, hostels, or similar stays listed on KP Travo.
• Activity / Attraction
  Tours, sightseeing, theme parks, cultural experiences, or adventure activities.
• Booking
  A confirmed reservation made through the KP Travo platform.
• Booking Confirmation
  The email, message, or voucher confirming your booking details.
• Car Rental
  Vehicle hire services provided by licensed rental partners.
• Cash Credits
  Refundable credits that may be returned to your original payment method or reused on KP Travo, subject to applicable policies.
• Credits
  Includes Travel Credits and Cash Credits.
• Currency Conversion Rate
  The exchange rate used to convert currencies during payment or refunds.
• Flight
  Air travel services provided by airlines or their authorized agents.
• Frequent Flyer Pass
  The KP Travo loyalty program offering rewards and discounts, subject to applicable program terms.
• Payment Method
  Credit/debit cards, UPI, wallets, net banking, EMI, or other approved payment options.
• Platform
  The KP Travo website, mobile application, or digital booking system.
• Service Provider
  Airlines, hotels, tour operators, transport providers, or other third-party service providers.
• Travel Experience
  Any flight, accommodation, transfer, activity, or other travel service booked through KP Travo.

2. Scope of Agreement

By making a booking through KP Travo, you agree to:

• These Terms & Conditions.
• Any additional terms, conditions, or policies displayed during the booking process.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to remain valid and applicable.

Structure of These Terms

• Section A: General terms applicable to all services.
• Section B–F: Product-specific terms covering:
  • Stays
  • Activities
  • Car Rentals & Transfers
  • Flights
  • Local Transportation

In the event of any conflict between the general terms and product-specific terms, the product-specific terms will prevail.

The English version of these Terms & Conditions shall be considered the official version.

3. About KP Travo

KP Travo is an Online Travel Agency (OTA) serving users in India and GCC countries.

• We list travel services provided by airlines, hotels, tour operators, transport providers, and other partners.
• We do not own or operate flights, hotels, activities, or other travel services listed on our platform.
• Service details, availability, pricing, and service quality are provided by the respective Service Providers and remain their responsibility.

Local Partners

KP Travo may work with local support partners to assist customers. Such partners:

• Do not operate the KP Travo platform.
• Do not enter into contracts with users on behalf of KP Travo.
• Do not directly provide the travel services listed on the platform.

4. KP Travo Values & Guidelines

Travel Respectfully

• Treat other people with respect.
• Do not engage in harassment, hate, abuse, or threatening behaviour.
• Respect local cultures, customs, communities, and the environment.

Travel Safely

• Follow applicable local laws and regulations.
• Do not engage in fraud, theft, or illegal activities.
• Respect and protect animal welfare.

Protect Privacy

• Respect the privacy and personal data of others.
• Follow applicable privacy and payment security requirements.

Act Sustainably

• Support responsible and eco-friendly travel.
• Reduce waste and conserve natural resources.

Accountability

Violations of these guidelines or misuse of the KP Travo platform may result in account suspension or account closure.

5. Eligibility to Use KP Travo

Age Requirement

• You must be 18 years of age or older.
• You must have the legal capacity to enter into a binding contract.

Minors

• Minors cannot make bookings directly through KP Travo.
• Parents or legal guardians are responsible for bookings involving minors.

Account Suspension

KP Travo may suspend or close an account if:

• False or inaccurate information is provided.
• The user does not meet the legal eligibility requirements.
• Misuse, fraudulent activity, or violation of these Terms & Conditions is detected.

6. Payments & Pricing

Fees

• Prices include applicable taxes unless otherwise stated.
• Service fees, convenience fees, or other applicable charges may apply.
• All applicable fees will be displayed before payment is completed.

Payments

• Payments may be collected by KP Travo or the applicable Service Provider.
• Currency conversion charges may apply where applicable.
• Your bank, card issuer, payment provider, or financial institution may charge additional fees.

User Responsibility

• Make payments only through official KP Travo payment channels or accounts.
• Never share OTPs, CVV numbers, passwords, or other confidential payment information with anyone.

7. Refunds & Cancellations

• Refunds and cancellations are subject to the applicable Service Provider's policies.
• Some bookings may be non-refundable.
• Eligible refunds will generally be processed to the original payment method, subject to applicable policies.
• Bank, card issuer, payment gateway, or financial institution processing times are outside the direct control of KP Travo.

Force Majeure

Force majeure events may include:

• Natural disasters.
• Government restrictions or actions.
• Pandemics or public health emergencies.
• Airline shutdowns or major operational disruptions.
• Other events beyond the reasonable control of KP Travo or the Service Provider.

In such circumstances:

• Refunds, credits, cancellations, or alternative arrangements will depend on the applicable Service Provider's policies.
• KP Travo will provide reasonable assistance where possible but cannot guarantee a particular outcome.

8. Limitation of Liability

• KP Travo acts primarily as a booking intermediary for travel services.
• The actual travel services are provided by independent third-party Service Providers.
• To the extent permitted by applicable law, KP Travo is not responsible for matters arising directly from the acts, omissions, service quality, delays, cancellations, or failures of third-party Service Providers.

This may include:

• Service quality issues.
• Flight or service delays.
• Cancellations.
• Service Provider failures.

9. Governing Law & Jurisdiction

• These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
• Subject to applicable law, the courts located in Ahmedabad, Gujarat shall have exclusive jurisdiction over disputes arising from or relating to these Terms & Conditions.

10. Contact & Grievance

Customer Support

Email: info@kptravo.com
Phone: +91 9187711629

Grievance Officer

Name: Kavya Shree
Email: info@kptravo.com

For questions, complaints, or grievances relating to your booking or use of the KP Travo platform, please contact our Customer Support or Grievance Officer using the details above.