Privacy Policy – KP Travo

1. Introduction

1.1 About KP Travo

KP Travo is an online travel platform providing bookings for:

• Flights
• Hotels
• Holiday packages
• Bus
• Ground transportation

Our services are available across India and GCC countries.

Our goal is simple:

• Safe bookings
• Transparent pricing
• Reliable partners
• Strong customer support

To deliver these services, we collect and process personal data. We handle all information responsibly and securely.

1.2 Purpose of This Privacy Policy

This Privacy Policy explains:

• What personal data we collect
• Why we collect it
• How we use your data
• Who we share it with
• How long we keep it
• How we protect it
• What rights you have
• How you can contact us

This policy applies to all KP Travo platforms, including:

• Website
• Mobile apps
• Customer support channels
• Partner booking systems

1.3 Scope (India & GCC Only)

This Privacy Policy applies to users in:

• India
• United Arab Emirates
• Qatar
• Saudi Arabia
• Oman
• Bahrain
• Kuwait

It covers all KP Travo services, including:

• Flight bookings
• Hotel reservations
• Holiday packages
• Activities & attractions
• Transfers and car rentals
• Payments and invoicing
• Customer support interactions

This policy applies to both registered and guest users.

Some travel partners may have their own privacy policies. When you book through them, their policies may also apply.

1.4 Policy Updates

KP Travo may update this Privacy Policy to reflect:

• Legal or regulatory changes
• Service or feature updates
• Security improvements
• Technology upgrades

When we update the policy:

• The "Last Updated" date will change
• Major updates will be communicated
• Continued use means acceptance

We recommend reviewing this policy regularly.

2. Key Definitions

Personal Data

Personal Data means any information that can identify you, such as:

• Name
• Email address
• Phone number
• Passport details
• Payment information
• IP address
• Booking history

Processing

Processing means any action taken on personal data, including:

• Collecting
• Storing
• Using
• Sharing
• Analyzing
• Deleting

Data Controller

KP Travo is the Data Controller.

Address:
KP Travo
Bangalore, India

Email: privacy@kptravels.com

Third-Party Processors

Trusted partners who process data on our behalf may include:

• Airlines
• Hotels
• Activity providers
• Payment gateways
• Analytics providers

All processors are bound by applicable security and data protection requirements.

Platform

The Platform includes all KP Travo systems:

• Website
• Mobile apps
• Booking engines
• Backend systems
• Partner integrations

Traveler

A Traveler is any person who browses, books, or manages travel using KP Travo.

Trip & Trip Provider

• Trip: One or more booked travel services.
• Trip Provider: Airlines, hotels, tours, rentals, or insurers.

KP Travo facilitates bookings but does not operate these services.

3. Personal Data We Collect

3.1 Data You Provide Voluntarily

A. Booking Information

To complete a booking, we may collect:

Contact Details

• Full name
• Email address
• Phone number

Payment Details

• Card type (masked)
• Billing address
• Refund information

KP Travo does not store full card numbers.

Travel Preferences

• Seat or room preferences
• Dietary needs
• Accessibility requests

Identification (When Required)

• Passport details
• Visa information
• National ID, if required by law

B. Customer Support Data

When you contact us, we may collect:

• Call recordings, where permitted
• Chat and email messages
• Support request history

This information helps us improve service quality and customer support.

C. Account Information

If you create an account, we may store:

• Login credentials
• Saved travelers
• Booking history
• Preferences

Some users may be asked for identity verification to help prevent fraud.

3.2 Data About Other Travelers

If you book travel for other people, you may provide their:

• Names
• Dates of birth
• Passport details

You must ensure that the individuals concerned are aware of this sharing where required by applicable law.

3.3 Data Collected Automatically

We may automatically collect information including:

• IP address
• Device type
• Browser information
• App usage data
• Search activity

This information may be used for security, performance, and analytics purposes.

4. How We Use Your Data

We may use your data to:

• Complete bookings
• Provide customer support
• Manage accounts
• Process payments
• Prevent fraud
• Improve our services
• Send service updates

Marketing messages are sent only where legally permitted. You can opt out of marketing communications at any time where applicable.

5. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing
• Object to marketing communications
• Withdraw consent where processing is based on consent

To exercise your rights, contact:

privacy@kptravels.com

6. Cookies & Tracking

KP Travo may use cookies and similar tracking technologies to:

• Enable bookings
• Remember preferences
• Improve platform performance
• Show relevant advertisements

You can manage cookies through:

• Browser settings
• Cookie banners, where available
• Device privacy controls

Blocking or disabling certain cookies may affect some platform functionality.

7. Data Storage & Security

We take reasonable measures to protect personal data, which may include:

• Encrypted connections
• Secure cloud servers
• PCI-DSS-compliant payment systems
• Strict access controls

Personal data is retained only for as long as required for applicable legal, regulatory, contractual, or legitimate business purposes.

8. International Transfers

Some personal data may be processed or stored outside India or GCC countries.

Where applicable, safeguards may include:

• Contractual protections
• Encryption
• Applicable regulatory and data protection requirements

9. Children's Privacy

KP Travo does not knowingly collect personal data directly from children under 18.

Adults may make bookings for minors where legally permitted and are responsible for providing accurate information and complying with applicable travel requirements.

10. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our services, technology, legal requirements, or security practices.

We recommend checking this Privacy Policy periodically for any updates.

Contact Us

KP Travo
Bangalore, India

Privacy Email:
privacy@kptravels.com